If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. An approved return for change of mind will need to be returned at your expense. Our refund policy lasts 14 days for goods that are either faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised. If you are eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. List of all Special Energy cards From Bulbapedia, the community-driven Pokémon encyclopedia. Trading card products cannot be returned. Check the Bulbagarden home page for up-to-date Pokémon news and discuss it on the forums or in the Bulbagarden Discord server. We don't usually offer refunds if you simply change your mind or order the wrong item.
If you would like your pre-order cancelled outside the 3 day grace period, you will be charged a 10% cancellation fee of the total order value. You may cancel your order without penalty within that time. We offer a 3 day grace period if you change your mind. Anything outside of that time cannot be fixed. If there is an error with your order please contact us within 7 business days of delivery. Due to chargebacks taking place with some orders we reserve the right to cancel any order that is flagged by Shopify as potentially fraudulent.
